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NCR’s Aloha Back Office Delivers Critical Information Run a successful restaurant with smart business systems! The back office suite is designed for both table service and quick service restaurants. You can easily manage inventory, labor, accounting, and payroll. CNET Download provides free downloads for Windows, Mac, iOS and Android devices across all categories of software and apps, including security, utilities, games, video and browsers.
Questions?
Contact us at one of our country-specific support lines.
US: 877-270-3475
UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative
Contact us at one of our country-specific support lines.
US: 877-270-3475
UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative
Visit NCR.com/Silver
“To know I can check and see how the store is doing even without being there is very helpful.”
Ncr Back Office Installation
NCR specialty retail (formerly Radiant Systems) provides retailers with tools to help Run their business, Connect with customers, and Sell anywhere! CPMobile is a suite of mobile applications offered on the Apple iPod Touch, iPhone, and iPad iOS platform (iOS 8.0 required), integrated directly with. To summarize it all, NCR Back Office Labor Management software will help you cut down on your labor cost by eliminating unnecessary overtime through forecast labor scheduling to maximize employee productivity, support employees between sites for accurate labor cost and base staffing needs on configurable key volume drivers to ensure absolute. NCR is the world’s leading enterprise technology provider of software, hardware and services for banks, retailers, restaurants, small business and telecom & technology. We enable digital transformation that connects our clients’ operations from the back office to the front end and everything in between so they can delight customers anytime, anywhere and compete.
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- Welcome
- NCR Silver
- Silver Commerce
- NCR Silver Pro Restaurant Edition
- NCR Console
Device and Software
- An Apple® iPad® device, iPad 2017 or newer.
- iPad minis do not fit in the Silver stand. iPad Air requires an adaptor.
- The Silver Pro Restaurant app requires approximately 100MB of space on the device.
- iPhone and iPod touch are not supported.
- iOS 11 or later on the Apple device.
- If you plan to use 2 or more iPad devices, it is necessary to add an in-store server and install Silver Server software.
- All devices and Silver Server must connect to the same WiFi network.
- Recommended Server: Mac Mini; however, the Silver Server software package can run on any Mac computer running OSx 10.8 or later.
- Contact the NCR Silver Pro team for the NCR Silver Server software package and refer to the NCR Silver Pro Restaurant Installing Silver Server Quick Reference Guide for information.
WiFi
- Segment the store Wi-Fi network, connecting Silver Pro Restaurant to its own private network.
- Separate routers for public Wi-Fi and POS network.
- Configure a strong secure password for your SSID (network name).
- Do not broadcast the SSID for your private Wi-Fi network.
- Store layout and equipment may require the use of an access point or range extended in addition to the router.
Internet Speed
NCR Silver Pro can operate in limited capacity with no Internet connection; however, you must access the Internet for cloud-based functions to work.
Internet is necessary for initial installation, to upload sales data, and to authorize credit cards and gifts cards.
Without Internet connectivity, you cannot submit sales data or download Silver Back Office configuration changes. Unless you enable offline credit, only cash transactions are available without an Internet connection.
Internet speed recommendations:
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- A single POS device requires at least 1.5 mbps download speed and 1.0 mbps upload speed.
- A single device requires 1.5 mbps download speed and 1.0 mbps upload speed.
- For each additional device, the download speed requirement should be increased by ~1.0 mbps and the upload by ~500 kbps.
- Confirm with the store’s internet service provider that the service is considered high-speed or broadband.
Installation Checklist
Before beginning the installation, keep in mind these best practices:
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- Place the router in a high and unobstructed position.
- Place the router in a high and unobstructed position.
- If the iPads have difficulty staying connected to the router, consider adding a range extender.
- If the signal strength is not adequate, consider using the access point.
- Wire the Mac Mini server to the router with an Ethernet cable (if using a Mac Mini server).
- Wire the printers to the network with Ethernet cables.
- For scale solutions, follow scale manufacturer’s specific instructions as connection may differ by model.
- Reserve IP addresses on the store’s router for the following:
- Printers- receipt and kitchen
- Scale
- Kitchen display system
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